Illinois American Water offers several programs to help residential customers experiencing financial hardship. Eligible Illinois American Water residential customers may qualify for a discount of up to 80% on their water and/or wastewater bill through the Income-Based Discount Program.
Income-Based Discount Program: Eligible customers can receive significant monthly bill savings (up to 80%) on water and wastewater bills. This program is administered in partnership with the Dollar Energy Fund. [1, 2]
H2O Help to Others Program: This program provides supplemental funding to help pay water utility bills. Customers experiencing hardship can apply for up to $200, and more in extenuating circumstances. This is administered via local Salvation Army agencies. [1, 2, 3, 4]
Payment Arrangements: Customers can work with customer service to break up a past-due balance into smaller, manageable installments to be paid over time. [1, 2]
Budget Billing: This is a free service that averages your annual water usage to provide a fixed, predictable monthly payment, preventing sudden seasonal spikes
To apply or find out which program best fits your needs, contact Illinois American Water customer service at (800) 422-2782 (available Monday-Friday, 7 a.m. to 7 p.m.) or visit the American Water Customer Assistance Programs